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Summer Fraud Series: UK Consultation on Draft Guidance for Supporting the Identification of APP Scams and Civil Disputes (Part 2)

On July 18, 2024, the Payment Systems Regulator (PSR) published Consultation Paper (CP) 24/10 concerning draft guidance on supporting the identification of authorised push payment (APP) scams and civil disputes.

The draft guidance aims to support payment services providers (PSPs) in their assessment to establish if an APP scam claim raised by a consumer is not reimbursable under the reimbursement requirement, because it constitutes a private civil dispute. Claims for payments made via Faster Payments and Clearing House Automated Payment System (CHAPS) fall within the scope of the draft.

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