Request a Demo

Australia: ASIC Highlights Need for Financial Service Providers to Improve Consumer Complaints Processes

On December 10, 2018, the Australian Securities and Investments Commission (ASIC) released a report presenting the findings of qualitative and quantitative research on consumers’ experience of the internal dispute resolution (IDR) process, as implemented across a range of financial service providers. The findings highlight the challenges faced by customers wishing to lodge a complaint and the need for improvements to be made to the IDR framework, with the respective systems and procedures, deployed by financial service providers.

VIXIO’s articles are included in the suite of GamblingCompliance and PaymentsCompliance products. We do not provide access to individual articles on an ad-hoc basis. If you are interested in the VIXIO service, please get in touch or request a demo.
Request a Demo

Our Key Benefits

VIXIO PaymentCompliance is a comprehensive regulatory analysis and monitoring solution. We help compliance teams track and monitor regulatory changes, helping them prepare for new requirements and identify where action needs to be taken to ensure compliance.

Trusted by compliance professionals and legal consultants, VIXIO PaymentsCompliance empowers firms to make the right decisions to protect and grow their business, in a more cost-effective and efficient way.

Whether it is entering a new or emerging market, procuring or expanding new licences, staying on top of day-to-day compliance or to gain competitive advantage, VIXIO has the solution.

Get in touch to learn more about VIXIO’s regulatory intelligence and how we can support your business goals.

Find out more

Insights & Regulatory Analysis

Our in-house team of experts bring you the latest insights affecting the payments industry. Combining our unrivalled knowledge and deep understanding of the sector, we provide critical and timely intelligence that helps you make sense of what’s happened and what it means for your organisation.

Trackers & Guides

Our event trackers & practical guides help you stay fully informed about a specific development affecting the regulation of payment services. Understand all the details of a complex chain of events to create a fully appraised strategy, and use our expert research and practical content to better inform your decision making.

Horizon Scanning & Requirements

Comprehensively monitor hundreds of regulatory bodies across multiple jurisdictions and languages. With customised alerts and a feed of every event indicative of change, you’ll never miss a new obligation or opportunity. Once an event becomes law, continue to have support during the on-going review of licensing obligations, so you know what action needs to be taken when procuring or expanding licences.

We use cookies on this site to enhance your user experience.
Privacy Policy